Files
libretro/wiki/troubleshooting.md
T
Abdessamad Derraz 8361575be8 docs: start pages say what the installer does
The safety list names the save folder, every install command shows its Windows form, first install reads the last line of a run, the FAQ answers zip or unzip and the arcade version rule, and each page keeps one name.
2026-10-23 02:42:19 +02:00

88 lines
2.8 KiB
Markdown

---
level: start
order: 40
---
# When a game does not start
Most of the time, a BIOS file is missing or is the wrong version. Three checks
find it.
## 1. Check your BIOS folder { #checking-what-you-installed }
<span id="game-wont-start-black-screen"></span>
Run the command with `--check`. It changes nothing.
<!-- os-tabs -->
```sh
curl -fsSL https://raw.githubusercontent.com/Abdess/retrobios/main/install.sh | sh -s -- --check
```
Read the count line:
```
1/109 present (0 verified, 1 wrong hash)
```
- **`wrong hash`**: a file is there with the wrong contents: another region
or model, or damaged.
- **Fewer present than the total**: some files are missing.
- **`0 wrong hash` and all present**: your files are fine. Go to step 3.
## 2. Fix the files
Run the same command without `--check`. It adds the missing files and replaces
the wrong ones, keeping the old ones.
## 3. Check the folder and the names
- **Right folder?** Your emulator must read the folder the command used.
[Your setup's page](../which-pack.md) names it.
- **Is the name exact?** `scph5501.bin` and `SCPH-5501.BIN` are two different
names. On Linux, capital letters count too.
- **A `bios` folder inside your BIOS folder?** That ZIP holds its own top
folder. Move its files up one level.
- **Unzipped by hand on Linux?** Run the command once. It adds the names that
differ only by capital letters, which some ZIPs leave out.
- **A ZIP in parts will not open?** Download every part, like
`Pack.part1of2.zip` and `Pack.part2of2.zip`. Unzip each one into the same
folder.
## One console only
Add `--system` and its name:
<!-- os-tabs -->
```sh
curl -fsSL https://raw.githubusercontent.com/Abdess/retrobios/main/install.sh | sh -s -- --check --system sony-playstation --verbose
```
`--verbose` names each missing or wrong file. `--list-systems` shows every
console name.
## My setup says UNTESTED
Batocera shows `UNTESTED` for a file with unexpected contents. Run the command
without `--check` to replace it.
## If the command fails { #installation-script-fails }
- **Network error:** check that github.com opens, then try again.
- **Permission denied:** do what the message says. It names what to run.
- **No setup found:** pick it from the list. Or name it and its folder:
<!-- os-tabs windows: --platform retroarch --dest C:\path\to\RetroArch\system -->
```sh
curl -fsSL https://raw.githubusercontent.com/Abdess/retrobios/main/install.sh | sh -s -- --platform retroarch --dest ~/.config/retroarch/system
```
Other messages: [When something goes wrong](installer.md#when-something-goes-wrong).
<span id="hash-mismatch-untested"></span><span id="pack-is-missing-files"></span><span id="verifypy-reports-errors"></span>
## Next steps
- [Your setup's page](../which-pack.md): its folder and how it checks files
- [Common questions](faq.md)